Open Heart 12mm Plain Gold Pendant

TWO WEEK EXCHANGE POLICY

Our two week exchange policy begins from the date of arrival via online orders.

EXCHANGE ONLY

We do not accept returns but product exchanges.

 *RETURN OR REIMBURSEMENT*

If items are damaged upon arrival, a full reimbursement will be made once a photo proving damage has been sent within 3 days of package delivery + the item(s) are returned to J. Brooks within the 2 week period. 

DAMAGES

All returning pieces must have no signs of damage or wear.

Scratches, damages or wear marks will void the return.

SHIPPING COSTS

We do not offer refunds on shipping charges.

J. Brooks is not responsible for additional shipping prices in the case of an upgrade to large return packaging.

If it is our error, we are happy to pay for the postage.

HOW TO RETURN

Please send your order to us in the same display, box, etc in which it was received.

To begin the exchange/return process please contact us HERE