JBJ Return & Exchange Policy

 

TWO WEEK RETURN OR EXCHANGE POLICY 

*RETURN POLICY FOR IN STOCK ITEMS EXTENDED TO DECEMBER 31ST, 2024* 

Extension does not apply to special orders**

Our risk free two week online return or exchange policy for stock* orders begins from the date of shipment arrival. 

 *RETURN FOR FULL REIMBURSEMENT*

We offer free returns on non-modified stock items for online purchases only. Please note, in store non-modified stock purchases are only eligible for exchange. All closeouts, modified, customized or special orders are non refundable, (including custom sizings).

The requested return items must be in the mail within 14 days after return shipping label is provided by J. Brooks for item to remain eligible for a refund. If returned after this time, in-store credit will be provided for the item within 30 days of the return instructions being received. After that, the item is so longer eligible for refund, exchange, or in-store credit. 

In the case that items are damaged upon arrival, a full reimbursement will be made once a photo proving damage has been sent within 3 days of package delivery + the item(s) are returned to J. Brooks within the 2 week period. Message us to begin the return process. 

All returns MUST be shipped back in their original packaging, and properly protected during shipment to avoid any damage.

When returning, please included any complimentary care items & gifts with purchase that were sent with the original order.

SHIPPING COSTS (WHEN RETURNING, EXCHANGING OR REPAIRING AN ORDER) 

The client will be responsible for the return shipping costs. If you are returning for a reimbursement, a $10 (2-3 Day USPS) or $35 (2 day Fedex) return shipping fee depending on the carrier used, will be removed from your refund.

If you are doing an exchange, the shipping cost will be up to you. Please follow our guidelines for returning items so that the pieces are protected and eligible for an exchange. All in store exchanges will be no charge to the client. 

If you are needing a repair on an online order, we offer a 1 year warranty that will cover any manufacturer error or problem. You will be responsible for the shipping cost of $20 to cover the shipping to us and back to you. If you are local to Utah, you may drop off your order that needs repairing at either our Murray or Lehi location and this shipping charge will be waived. 

J. Brooks reserves the right to refuse an exchange/repair of any purchase made that does not meet the above requirements.

SPECIAL ORDERS & CUSTOM DESIGNS - FINAL SALE

We do not accept returns for all modified or customized orders. This includes size modifications. 

*If the item has a lead time in the description when purchasing, this is a custom order*.  

All custom items are final sale. Message us to learn more!

DAMAGES

All returning pieces must have no signs of damage or wear.

Scratches, damages or wear marks will void the return.

SHIPPING COSTS

We do not offer refunds on shipping charges.

J. Brooks is not responsible for additional shipping prices in the case of an upgrade to large return packaging.

If it is our error, we are happy to pay for the postage.

HOW TO RETURN

Please send your order to us in the same display, box, etc in which it was received.

To begin the exchange/return process please contact us HERE

J. Brooks Jewelers reserves the right to refuse or cancel any order placed on jbrooksjewelers.com if there was an error in pricing, product description, or availability.