Terms of Service

Welcome to J. Brooks Jewelers (“we,” “our,” or “us”).
By accessing or using our website www.jbrooksjewelers.com (the “Site”), or purchasing products from us (online or in-store), you agree to comply with and be bound by the following Terms of Service (“Terms”).
If you do not agree to these Terms, please do not use our Site or services.

1. Scope of Services

These Terms apply to all sales, services, and activities offered through our website and retail locations, including:

  • Online purchases, custom design consultations, and repair or appraisal services.

  • Promotions, events, and financing offers, when applicable.

2. Eligibility

You must be at least 18 years old and legally capable of entering into contracts in your jurisdiction to make purchases or use our Site.
By placing an order, you represent that all information provided is accurate and complete.

3. Product Information and Availability

We strive to ensure that all product descriptions, prices, and images are accurate. However:

  • Colors and finishes may vary slightly due to display differences.

  • Product availability is subject to change without notice.

  • Prices may change at any time, and typographical errors may be corrected without liability.

4. Ethical Sourcing

We are committed to responsible and conflict-free sourcing.
All diamonds and gemstones are purchased through suppliers who adhere to the Kimberley Process and recognized best-practice standards for ethical supply chains. 

Learn more about JBJ Ethics & Best Practices

5. Prohibited Items and Excluded Sales

We do not offer for sale or ship any items that:

  • Violate U.S. or international trade, sanctions, or customs laws.

  • Are altered or misrepresented in conflict with applicable hallmark or gemstone certification standards.

We may refuse to fulfill any order at our sole discretion if it involves a prohibited item, an ineligible destination, or potential fraud.

6. Shipping and Service Availability

We currently offer shipping to the United States only.
We do not ship to countries or regions subject to U.S. sanctions or export restrictions, including (but not limited to):
Cuba, Iran, North Korea, Sudan, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.

  • International customers are responsible for any customs duties, taxes, or import fees.

  • We are not liable for delays or loss caused by carriers, customs, or force-majeure events.

7. Orders, Payments, and Cancellations

  • Orders are subject to acceptance and availability.

  • We accept major credit cards and other payment methods displayed at checkout.

  • Full payment is required before an order is processed or shipped.

  • Custom or special-order items are non-cancelable once production has begun.

  • We reserve the right to cancel or refuse any order suspected of fraud or misuse.

8. Returns and Exchanges

See our Return & Exchange Policy for more information

To summarize:

  • Most new, unworn items may be returned or exchanged within the stated policy period with proof of purchase.

  • Custom, engraved, or altered items are final sale.

  • Shipping and insurance costs are non-refundable.

9. Warranty and Repairs

See our Warranty Policy for more information

We warranty our jewelry against manufacturing defects under normal wear for the period described in our policy.
Repairs due to accidental damage, misuse, or normal wear are available for an additional fee.

10. Intellectual Property

All content on this Site—including images, text, logos, graphics, and designs—is the property of J. Brooks Jewelers and protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.

11. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Read our full Privacy Policy for more information.

12. Limitation of Liability

To the fullest extent permitted by law, J. Brooks Jewelers shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from use of the Site or products.

  • Any loss resulting from delays, product inaccuracies, or third-party service failures.

Our total liability shall not exceed the purchase price of the item giving rise to the claim.

13. Indemnification

You agree to indemnify and hold J. Brooks Jewelers harmless from any claims, damages, or expenses (including legal fees) arising from your misuse of our Site or violation of these Terms.

14. Governing Law

These Terms are governed by the laws of the State of Utah, U.S.A., without regard to conflict-of-law principles.
Any disputes shall be resolved in the courts of Salt Lake County, Utah.

15. Modifications

We may update or revise these Terms at any time by posting an updated version on this page.
Your continued use of our Site after such changes constitutes acceptance of the revised Terms.

16. Contact Information

If you have questions about these Terms or our policies, please contact us:

J. Brooks Jewelers
152 E Winchester St #100
Murray, UT 84107, USA
801) 266-4747
customercare@jbrooksjewelers.com
www.jbrooksjewelers.com

Last updated: November 2025