Compliance and Customer Safety

Compliance & Customer Safety

At J. Brooks Jewelers, the safety, security, and trust of our customers are our top priorities. We are committed to conducting all business ethically and in compliance with U.S. laws, including regulations covering customer verification, anti-money laundering, and sanctions compliance.

Our compliance programs help protect our customers, employees, and business from misuse, fraud, or illegal activity, while maintaining a smooth and enjoyable experience for legitimate transactions.

Know Your Customer (KYC)

We verify the identity of our customers to ensure that every transaction is legitimate and secure. Depending on the type or value of a purchase, we may request:

  • Valid government-issued ID

  • Contact details such as name, address, and phone number

This process helps us maintain accurate records, prevent fraud, and comply with federal regulations. All customer information is handled securely and confidentially.

Anti-Money Laundering (AML)

Our AML program is designed to prevent, detect, and report suspicious or illegal financial activity. Key features include:

  • Risk-based monitoring of transactions, including high-value or international purchases

  • Trained staff who can identify red flags or unusual activity

  • Secure recordkeeping and compliance with federal reporting requirements

  • Escalation procedures overseen by our AML Compliance Officer

By following these measures, we ensure that all jewelry, precious metals, and stones are traded responsibly and ethically.

Sanctions Compliance

We strictly follow U.S. economic and trade sanctions regulations to prevent prohibited transactions. This includes:

  • Screening customers, suppliers, and transactions against official sanctions lists

  • Blocking any dealings with sanctioned individuals, entities, or countries

  • Escalating potential matches to our AML Compliance Officer for review and reporting

  • Maintaining secure records of all screening and investigations

Our goal is to protect our business and customers while complying fully with U.S. and international law.

Employee Training & Oversight

All J. Brooks Jewelers staff receive training on KYC, AML, and sanctions compliance, including:

  • Identifying suspicious activity

  • Handling customer verification

  • Following proper escalation procedures

Our AML Compliance Officer oversees compliance programs, monitors transactions, and ensures our staff stay up to date with evolving laws and best practices.

Privacy & Security

All information collected as part of KYC, AML, or sanctions procedures is:

  • Stored securely and accessed only by authorized personnel

  • Retained only as required by law

  • Protected through strict data handling and disposal protocols

Questions or Concerns

If you have questions about our compliance policies or how we protect customers, please contact:

customercare@jbrooksjewelers.com