BUILD YOUR OWN CHARM NECKLACE OR BRACELET - EXPLORE THE JBJ CHARM COLLECTION
Created by The JBJ Collection, The Original Collection by J. Brooks Jewelers
Our risk free two week return or exchange policy for stock* orders begins from the date of shipment arrival.
We offer free returns on non-modified stock items. All modified or customized orders are non refundable, including custom sizing.
In the case that items are damaged upon arrival, a full reimbursement will be made once a photo proving damage has been sent within 3 days of package delivery + the item(s) are returned to J. Brooks within the 2 week period. Message us to begin the return process.
We do not accept returns for all modified or customized orders. All custom items are final sale. Message us to learn more!
All returning pieces must have no signs of damage or wear.
Scratches, damages or wear marks will void the return.
We do not offer refunds on shipping charges.
J. Brooks is not responsible for additional shipping prices in the case of an upgrade to large return packaging.
If it is our error, we are happy to pay for the postage.
Please send your order to us in the same display, box, etc in which it was received.
To begin the exchange/return process please contact us HERE
Design your own creation with our JBJ stylists & talented team of artisans
We offer video, text, phone call & in person appointments with our JBJ stylists
Our team is dedicated to educating you & directing you through the entire diamond buying process
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