Our risk free two week return or exchange policy for stock* orders begins from the date of shipment arrival.
*RETURN FOR FULL REIMBURSEMENT*
We offer free returns on non-modified stock items. All modified or customized orders are non refundable, including custom sizing.
In the case that items are damaged upon arrival, a full reimbursement will be made once a photo proving damage has been sent within 3 days of package delivery + the item(s) are returned to J. Brooks within the 2 week period. Message us to begin the return process.
EXCHANGE ONLY - CUSTOM ORDERS
We do not accept returns for all modified or customized orders. All custom items are final sale. Message us to learn more!
All returning pieces must have no signs of damage or wear.
Scratches, damages or wear marks will void the return.
We do not offer refunds on shipping charges.
J. Brooks is not responsible for additional shipping prices in the case of an upgrade to large return packaging.
If it is our error, we are happy to pay for the postage.
HOW TO RETURN
Please send your order to us in the same display, box, etc in which it was received.
To begin the exchange/return process please contact usHERE