Our risk free two week return or exchange policy for stock* orders begins from the date of shipment arrival.
*RETURN FOR FULL REIMBURSEMENT*
We offer free returns on non-modified stock items. All modified or customized orders are non refundable, including custom sizing.
In the case that items are damaged upon arrival, a full reimbursement will be made once a photo proving damage has been sent within 3 days of package delivery + the item(s) are returned to J. Brooks within the 2 week period. Message us to begin the return process.
All returns MUST be shipped back in their original packaging, and properly protected during shipment to avoid any damage.
When returning, please included any complimentary care items & gifts with purchase that were sent with the original order.
SHIPPING COSTS (WHEN RETURNING, EXCHANGING OR REPAIRING AN ORDER)
The client will be responsible for the return shipping costs. If you are returning for a reimbursement, a $10 return shipping fee will be removed from your refund.
If you are doing an exchange, the shipping cost will be up to you. Please follow our guidelines for returning items so that the pieces are protected and eligible for an exchange. All in store exchanges will be no charge to the client.
J. Brooks reserves the right to refuse an exchange/repair of any purchase made that does not meet the above requirements.
CUSTOM ORDERS - FINAL SALE
We do not accept returns for all modified or customized orders. This includes size modifications.
*If the item has a lead time in the description when purchasing, this is a custom order*.
All custom items are final sale. Message us to learn more!
All returning pieces must have no signs of damage or wear.
Scratches, damages or wear marks will void the return.
We do not offer refunds on shipping charges.
J. Brooks is not responsible for additional shipping prices in the case of an upgrade to large return packaging.
If it is our error, we are happy to pay for the postage.
HOW TO RETURN
Please send your order to us in the same display, box, etc in which it was received.
To begin the exchange/return process please contact usHERE