J. Brooks Jewelers is pleased to offer a complimentary Limited Lifetime Warranty against defects in workmanship on all rings.
We also offer all scheduled maintenance for ten (10) years at no charge, which includes:
Unlimited cleaning for all rings purchased at J. Brooks
Annual polishing for all rings and re-rhodium plating for all white gold rings.
Annual inspection of all jewelry purchased at J. Brooks.
This warranty also covers the loss of mounted natural diamonds, up to 1.49 ct or lab grown diamonds up to $10,000 retail for the first ten (10) years, if lost under normal usage; and with annual inspections. J. Brooks will keep a record of your warranty checks.
Exclusions include damage to the ring, abuse, or loss or theft of the item, similar to an automobile warranty. J. Brooks Jewelers reserves the right of sole decision maker of exclusions under this warranty.
The Warranty does not include natural diamonds larger than 1.49ct each or lab grown diamonds over $10,000 retail. To protect yourself from the potential loss or damage to larger diamonds, or the loss or theft or damage of your jewelry items, we recommend jewelry insurance. We recommend to insure your items with Jewelers Mutual.
The warranty can be extended beyond 10 years by yearly inspections as long as the ring itself is in good or better condition as determined by J. Brooks ownership for the lifetime of the ring. No ring can last "forever" but J. Brooks is committed to products that will give many years of usage and wear with normal usage.
All rings are warrantied for the life of the ring against defects in workmanship. J. Brooks can assist you in the purchase of insurance from Jewelers Mutual Insurance Company. Jewelers Mutual offers complete coverage with a no deductible option. It is the buyer's responsibility to purchase insurance and to renew the insurance every year.
ONLINE RING PURCHASES ONLY *Specific to clients living outside of Utah*
We offer a 2 year complimentary warranty for any J. Brooks ring or band that is purchased online by clients living outside of the local Utah area.
If you would like to extend your out of state, online 2 year warranty to the full lifetime extended warranty, you will need to show proof of an annual inspection signed by a reputable jeweler in your area.
We offer a 2 year complimentary warranty against defects in workmanship for any J. Brooks fashion jewelry.
This exceptionally includes a lifetime of:
Unlimited cleaning for all jewelry purchased at J. Brooks
*Please note, customer will be responsible for shipping charges
TWO WEEK RETURN OR EXCHANGE POLICY
Our risk free two week return or exchange policy for stock* orders begins from the date of shipment arrival.
*RETURN FOR FULL REIMBURSEMENT*
We offer free returns on non-modified stock items. All modified or customized orders are non refundable, including custom sizing.
In the case that items are damaged upon arrival, a full reimbursement will be made once a photo proving damage has been sent within 3 days of package delivery + the item(s) are returned to J. Brooks within the 2 week period. Message us to begin the return process.
All returns MUST be shipped back in their original packaging, and properly protected during shipment to avoid any damage.
When returning, please included any complimentary care items & gifts with purchase that were sent with the original order.
SHIPPING COSTS (WHEN RETURNING, EXCHANGING OR REPAIRING AN ORDER)
The client will be responsible for the return shipping costs. If you are returning for a reimbursement, a $10 return shipping fee will be removed from your refund.
If you are doing an exchange, the shipping cost will be up to you. Please follow our guidelines for returning items so that the pieces are protected and eligible for an exchange. All in store exchanges will be no charge to the client.
J. Brooks reserves the right to refuse an exchange/repair of any purchase made that does not meet the above requirements.
CUSTOM ORDERS - FINAL SALE
We do not accept returns for all modified or customized orders. This includes size modifications.
*If the item has a lead time in the description when purchasing, this is a custom order*.
All custom items are final sale. Message us to learn more!
All returning pieces must have no signs of damage or wear.
Scratches, damages or wear marks will void the return.
We do not offer refunds on shipping charges.
J. Brooks is not responsible for additional shipping prices in the case of an upgrade to large return packaging.
If it is our error, we are happy to pay for the postage.
HOW TO RETURN
Please send your order to us in the same display, box, etc in which it was received.
To begin the exchange/return process please contact usHERE